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Do Autodialers Or Robocalls Cause Concrete Harm?

Many in the legal industry thought that the United States Supreme Court case of Spokeo Inc., v. Robins would mark the end of many types of consumer litigation. In that case, the justices held that plaintiffs were required to show that a company or entity caused a concrete injury and particularized harm before they could pursue damages for violations of consumer protection statutes.

For instance, suppose that a bank mishandled its customers’ financial data and personal information. A breach in the way that this information is handled could be a cause for liability under multiple different federal laws. However, the Spokeo case suggests that unless someone can show that their information was misused as a result of that breach and that they suffered actual damage or harm as a result, the law would not allow a remedy.

The concrete harm requirement is bad news for many plaintiffs. For example, text message marketing is illegal without a telephone owner’s consent to receive messages. However, most people send and receive thousands of text messages every month, and it is difficult to argue that one or two messages caused any actual, discernible harm—especially when many people pay a flat rate to send and receive unlimited text messages. 

While some plaintiffs have had difficulty with standing to file a lawsuit, some judges have been willing to stretch the definition of “concrete” and allow plaintiffs to maintain standing with relatively minor injuries.

For instance, a federal judge in West Virginia recently allowed a robocall lawsuit to proceed after finding that the plaintiff had alleged a sufficient amount of harm. In that case, the court wrote that a judge must weigh the plaintiff’s tangible and intangible harm while also taking into consideration the type of harm that a particular statute was designed to prevent.

In that case, a woman with a pre-paid cell phone filed a consider whether the plaintiff’s type of intangible harm was contemplated by the legislature. In that case, the plaintiff had filed a lawsuit alleging violations of the Telephone Consumer Protection Act (TCPA) by a company which had autodialed or robocalled her pre-paid cell phone number.

The West Virginia judge held that for consumers with prepaid or limited cell phone plans, unwanted, autodialed calls do cause a concrete, particularized injury by depleting a person’s minutes or talk time. Additionally, the judge found that consumers suffered damages in the amount of phone battery wasted and the costs of the electricity needed to recharge the phone.

While these costs may be minor or even inconsequential for most consumers, the TCPA was also enacted to prevent the annoyance, frustration, and wasted time that unwanted solicitations cause. By invading someone’s privacy without permission, the federal judge reasoned that the company had intruded upon the plaintiff’s property rights and caused harm.

As courts around the country deal with the impact of the ­Spokeo decision, the law regarding what types of actions cause concrete harm to consumers may change. So far, Florida courts have not taken on a similar type of case. If they do, the attorneys at Loan Lawyers will be sure to stay up-to-date on changes in the law that could affect consumers.

If you have been dealing with harassment from debt collectors, unwanted phone calls or text messages that won’t stop, or other types of consumer debt problems, schedule a free appointment at Loan Lawyers today. Our experienced South Florida consumer rights attorneys can help you create a plan to tackle your debt and will fight back against illegal debt collection tactics.

To schedule your free consultation, contact our office today by calling (888) FIGHT-13 (344-4813).
  • ABC News
  • American Civil Liberties Union
  • CBS 4
  • CNN
  • Daily Business Review
  • Florida Trend's - Florida Legal Elite 2014
  • Florida Trend's - Florida Legal Elite 2014
  • National Association of Consumer Advocates
  • National Association of Consumer Bankruptcy Attorneys
  • NBC News
  • National Consumer Law Center
  • The New York Times
  • Avvo
  • Avvo
  • Avvo
  • Avvo
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