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JP Morgan Chase Agrees To Settle TCPA Claims After Robocalling Reassigned Phone Numbers

JP Morgan Chase Bank has agreed to pay $3.75 million to settle claims that the banking giant had violated the Telephone Consumer Protection Act (TCPA). The case was filed in the Middle District of Florida last October by consumers who alleged that the company was sending them autodialed calls.

The plaintiffs in the case said that Chase had violated the TCPA by placing autodialed calls and sending text messages to people who had not opted in to these communications. According to the lawsuit, the plaintiffs believed that Chase sent autodialed calls to numbers that had been reassigned from Chase customers. In other words, the Chase customer had changed his or her phone number and forgot to update Chase. As a result, Chase sent autodialed calls to whomever was reassigned the Chase customer’s old phone number.

In the complaint, Chase is alleged to have called up to 675,000 people who had previously told the company that it had the wrong number. Had the plaintiffs proved the complaint, Chase may have been responsible for paying between $500 and $1,500 for each violation.

The judge in this case ordered both sides to mediation, where Chase agreed to settle for $3.75 million. However, the company did not admit to violating the TCPA.

Cases like this highlight the importance of keeping records of annoying or harassing calls. If you are receiving calls from creditors that are not meant for you, you have the right to send a cease and desist letter requesting that the calls stop. If they do not, you may be able to file a similar TCPA case seeking damages.

For more information about your legal rights and option, schedule a free consultation with one of our dedicated South Florida debt defense attorneys. Contact our office today by calling (888) FIGHT-13 (344-4813).

  • ABC News
  • American Civil Liberties Union
  • CBS 4
  • CNN
  • Daily Business Review
  • Florida Trend's - Florida Legal Elite 2014
  • Florida Trend's - Florida Legal Elite 2014
  • National Association of Consumer Advocates
  • National Association of Consumer Bankruptcy Attorneys
  • NBC News
  • National Consumer Law Center
  • The New York Times
  • Avvo
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